2.1 An initial Introductory Home Visit is essential prior to any booking being confirmed. CCC will arrange a visit at the customer’s premises where the dog(s) is normally cared for with the dog(s) and the customer in attendance. This will allow for a careful assessment to be undertaken to gauge whether CCC is suitable for the dog(s). It will also ensure the customer is happy to proceed with the CCC service, as well as enable an introduction between CCC and the dog(s). If the customer does not feel happy to proceed with the service after the initial Introductory Home Visit, they must inform CCC prior to any booking being made. If the customer wishes to cancel the agreement after the booking has been made, please refer to the Cancellation Policy for the cancellation process.

2.2 The stages of the Introductory Home Visit will include but not be limited to:

Meet and Greet.

Explanation of services and procedures.

Dog(s) personality check.

Completion of paperwork.

Signatures and declarations.

£12.00 per dog for a 1-hour group walk.
£11.00 per dog for a 1-hour group walk if bought as a 4-week block.
£6.00 for an additional dog from the same household for a 1-hour group walk.
£5.00 for an additional dog from the same household for a 1-hour group walk if bought as a 4-week block.

Online payment is the preferred method of payment however, cash can be left for collection with the dog(s) on the day, prior to picking up.

You can book by phone or by email.

If you have paid for a bundle and you need to cancel part way through a bundle period, you must give 2 weeks’ notice in writing to CCC. Your refund will be a pro-rata amount equivalent to the number of sessions remaining.

9.1.1 I/we understand that I/we must notify CCC at least 24 hours ahead of the start time of a pre-arranged session if I/we wish to cancel, or if I/we have any concerns or complaints.

9.1.2 I/we understand that failure to do so will result in me (the customer) being liable for the full payment amount.

9.1.3 If CCC has a waiting list, they will endeavour to fill the vacant space left by the cancellation and if this is possible CCC will provide a credit note on your account for the cancelled session.

9.1.4 If CCC cannot fill the vacant space, and the cancellation is within 24 hours of the start time of the session that you wish to cancel then full payment will still be due. Extreme circumstances will be dealt with in a case by case situation.

9.1.5 I/we understand that if I/we have pre-arranged a session and have not cancelled the booking with CCC in line with the Cancellation Policy, and my dog(s) is not at the collection point when CCC arrives to collect the dog(s) at the pre-agreed time, then the full rate for the session will still be charged.

9.2.1 If CCC cancels the session within 24 hours of the planned start time, CCC will provide help to customers in assisting with other dog walking arrangements for that day, usually by recommendation of another local dog walker.

9.2.2 A credit note or full refund will be made for the cancelled session if CCC cancels the session within 24 hours of the planned start time.

9.3 If CCC has to terminate this agreement part way through a bundle period, and a refund is granted, then the refund will be a pro-rata amount equivalent to the number of sessions outstanding.

9.4 I/we understand that any mid-bundle cancellations require 2 weeks’ notice in writing to CCC.

9.5 I/we understand that there are no refunds if I/we collect my dog(s) early.

9.6 I/we understand that payments are non-refundable, but may be transferred to an alternative service with a minimum of 48 hours' notice.

10.1.1 The safety of the dog(s) will always be paramount in regards to adverse weather.

10.1.2 CCC will make every effort to continue normal service and pre-booked sessions in adverse weather conditions.

10.1.3 CCC will apply personal judgment and cut short or cancel any pre-arranged session if necessary due to extreme weather conditions (sun, heat, hail, ice, thunderstorms, wind) for the safety of the dog(s).

10.1.4 CCC will notify you if for any reason we are unable to reach your dog(s).

10.2.1 I/we understand that in the case of extreme weather conditions, upon my approval, my dog(s) will be visited by CCC and given time outside to relieve themselves in place of the pre-arranged session. I/we understand that service will be time-restricted and up to a maximum of 10 minutes per premises.

10.2.2 I/we understand that the visit will be billed as a full session if I/we opt-in to this alternative service.

10.3 CCC will ensure the dog(s) water bowl contains water if instructed to visit the premises in line with 10.2.1 as long as a water bowl is obviously present. CCC cannot be held responsible if the dog(s) tips over the water bowl after CCC leaves the premises, or for any other reason where the dog(s) ends up with no water in CCC’s absence.

This is all dependent on availability. Please contact CCC for further information.

Penwortham, Longton, Hutton, New Longton, Walmer Bridge and Much Hoole for the time being.

The dogs will be walked in a private secure fenced rural location.

It will likely be pretty tired. The amount of exercise the dogs will get by being able to run around and play off lead will help to expel any built-up energy!

Of course. Please make sure you complete the Photo / Video / Social Media Disclaimer in Section 8 of the T&Cs.

You can find us on Social Media here:

facebook.com/caninecommandoclub

instagram.com/caninecommandoclub

Yes, providing there isn’t any cause for concern over their behaviour.

Bitches in season cannot attend a CCC session.

Yes, you must ensure your dog(s) is up to date on all vaccinations (including kennel cough, parvovirus, canine distemper, infectious canine hepatitis (adenovirus) and leptospirosis) as well as regular worming and flea treatment prior to attending CCC. These vaccinations must also be kept up to date.

Please note any medical conditions, special requirements and other information on the registration form. This will be discussed at the meet and greet, and if both parties are happy with CCC administering the medication CCC are happy to do so.

CCC will make contact with any/all named people in Section C of the registration form, who are deemed capable of making a decision relating to your dog(s) in an emergency, and/or the nominated Vet listed in Section D. You must confirm that decisions can be taken by the aforementioned which are in the best interest of your dog(s) if you are not contactable whilst the dog(s) is in the care of CCC.

You’re more than welcome to send your dog with any items you deem necessary as this varies for each dog. You must ensure your dog wears a collar or harness with an ID tag when attending CCC.

No. Unfortunately, if a dog isn’t socialised and poses a threat to other dogs or humans, they are not suitable for CCC. Each dog will be assessed individually, and there is the possibility for one to one sessions to teach socialisation skills to your dog. Please ask for further information.

Yes. The more the merrier!

This is why the meet and greet appointment is so important. Not every dog is suitable for CCC initially. However, if the situation arises that your dog is struggling whilst in a session, I will always be there supervising the pack and will intervene when and where necessary. All other dogs are assessed equally, ensuring that the other dogs in the sessions are also socialised and friendly.

CCC agrees to collect your dog(s), exercise your dog(s), and return your dog(s) in line with the terms and conditions set out in the contract, terms & conditions. Please ask for further details.

Yes, but this is considered on a case by case basis. Please ask for further information.

CCC is the only company in the local area with three key factors. 1) Secure fenced location allowing your dog to run free and wild off lead. 2) Collection and drop off service is included. 3) Run by a former Royal Marine Commando who genuinely loves dogs.

Due to spending 9 years in service in the Royal Marines, I live by the Royal Marine values and ethos - Excellence, Integrity, Self Discipline and Humility, Courage, Determination, Unselfishness and Cheerfulness in the Face of Adversity. I genuinely believe a dog is man’s best friend and they are loyal and a great companion through being beneficial to people’s mental health and wellness. I have a burning passion to be my own boss and successfully run an enterprise where I love going to work each day. With this comes my drive to challenge me every day to achieve more; something I do already in other areas of my life such as inspiring others and extreme fitness challenges to raise money and awareness for charities and good causes. I endeavour to love your dog as you do when they are in my care.

4.1.1 I/we understand that services will only be undertaken by a CCC employee/volunteer, unless otherwise pre-arranged. I/we give my consent for the owner of CCC, Matthew Disney, to enter my premises by the agreed Access Arrangements details in this section.

4.1.2 Do you give your consent for a representative of CCC to enter your premises by the agreed Access Arrangements details? Yes No

4.2.1 I/we agree to provide keys or arrange for keys to be available for CCC at the pre-arranged time of collection/return of my dog(s).

4.2.2 I/we agree to leave spare keys with my pre-agreed nominated Approved and/or Emergency Contact listed in Section C, in a lockbox at my premises with the code provided to CCC in advance of the pre-arranged collection time, or for CCC to be a permanent Key Holder.

4.2.3 In the rare circumstances where it may be necessary for keys to be picked up or dropped off in order to collect/return my dog(s) I/we understand that charges will be applied for each trip and I/we agree to pay the amount added to my bill for this service.

4.2.4 I/we agree for my premises alarm code to be used by CCC.

4.3 I/we understand that failure to provide access for CCC for the collection/return of my dog(s) for a pre-arranged service will lead to cancellation for that day’s service and that I/we will be liable for full payment which I/we agree to pay.

4.4 I/we agree to inform my neighbours that CCC has been instructed to enter my premises to save any cause for concern in my absence.

4.5 CCC has my permission as the homeowner/tenant/occupier to record to body/action cameras, video cameras and mobile phones whilst they are collecting/returning my dog(s).

4.6 I/we agree that windows will be kept unlocked on the days where CCC will be entering my premises, or that window keys will be available and visible in the window locking mechanism, for use in the rare case that an emergency exit route from my premises may be needed.

4.7.1 CCC will make adequate steps to ensure your premises is safe and secure in your absence however, CCC accepts no responsibility or liability for any burglaries, damage, fire, theft or other accidents caused by your dog(s) and/or others in your absence. If any loss or accidental damage occurs when CCC is present at your premises, you will be notified.

4.7.2 CCC accepts no responsibility to provide compensation for any loss or accidental damage to your premises and/or their contents.

4.7.3 CCC accepts no responsibility for security of the premises or loss if other individuals have access to the home during the term of this agreement.

4.8 CCC agrees to always hold a DBS Certificate in the name of the person, employee/volunteer accessing your home and agrees to inform customers of any circumstantial changes which may in any way affect the way the business is viewed.

Every aspect of CCC is fully insured. A copy of our insurance policy is available on request.

I have several canine-related qualifications in canine behaviour, dog training, understanding canine anxiety, and even canine nutrition, on top of being a fully qualified dog groomer.

CCC operates Monday to Friday inclusive of most Bank Holidays. There may be multiple sessions available each day however please discuss specific times directly. This will always be confirmed with your booking.

Email: info@caninecommandoclub.com

Mob: 07598293638